How we work together

A clear route from roofing knowledge to a finished website.

You work directly with me throughout the engagement. The process is designed to draw out what is true and useful about the business, turn it into a focused website and give you clear points to review before launch.

Process principle

Your expertise and mine have different jobs.

You know the roofing business: the services, customers, geography, standards, projects and practical realities. I know how to organise that information, design the customer journey and implement it as a professional website.

The process depends on both. I will not invent facts to fill a gap, and you will not be expected to arrive with a finished sitemap, polished copy or technical specification.

01

Understand the business

Establish what the website needs to represent.

We begin with a direct conversation about the business as it operates today: the work you want, the services you provide, the areas you cover and how enquiries arrive. Alongside learning how your business operates, I look at the questions homeowners commonly ask and how established roofing businesses communicate their services, completed work and credibility. Useful patterns can inform the website, but the final structure and content are built around your own business rather than copied from another company.

We also identify genuine proof that may be suitable for publication, the source and usage rights for supplied media, and any restrictions around customer details or project imagery. Mentioning or supplying an item does not guarantee publication: proof must be genuine, current where relevant, attributable and supportable.

Initial discovery topics

  • Core and secondary roofing services.
  • Customer and property types, service geography and company history.
  • Current referral, phone, email, Facebook and directory journeys.
  • Logo, existing brand assets and social profiles.
  • Genuine job and before-and-after photographs, including permission or licence to use them.
  • Real project details, customer reviews and testimonials approved for publication.
  • Genuine memberships, trade-body affiliations, manufacturer relationships, accreditations, guarantees, warranties, insurance and business credentials.
  • Owner or team information, if the business wants it shown.
  • Contact details, opening/contact preferences and preferred enquiry routes.
  • Common homeowner questions and genuine points of difference.
  • Useful wording from the client’s own website, leaflets, Facebook material or other content.
  • What the client likes, dislikes, wants included or wants approached differently.
  • Practical constraints, priorities, decision-makers and the boundaries of the agreed scope.
02

Plan structure and content

Decide what each page needs to do.

I turn what we discuss into a focused page and content plan. This establishes how services are grouped, where genuine project evidence belongs and how interested visitors move towards contact.

I organise first-pass website copy using your source information, then flag facts, permissions or specialist details that only you can confirm. Pages are included because they serve the business and visitor—not to inflate the project.

Outputs

  • Page plan and navigation.
  • A clear purpose for each page.
  • Content requirements and first-pass organisation.
  • Asset and evidence checklist.
  • Agreed route to contact.
03

Design and build

Turn the plan into a responsive working website.

I define and apply the visual direction, then develop the agreed pages and reusable content patterns. Services, projects, proof and contact actions receive the prominence established during planning.

I build the website to work clearly on phones and larger screens, with accessible content, practical image handling and sensible performance. Review versions are kept private while the site is prepared for launch.

Important boundary

A real client website will use its own identity and content. It will not simply receive Rookstone colours, copy or fictional material with a different logo. Structure, emphasis and visual direction are adjusted collaboratively to suit the business, with review and customisation kept within the agreed scope.

04

Review and refine

Use the working website and confirm every business claim.

Before launch, you can review the working website at agreed points and provide consolidated feedback. Particular attention goes to factual accuracy, service scope, locations, contact details, project permissions and any claims that require evidence.

I make the agreed refinements and resolve issues within scope, so you have a clear opportunity to check the website before it goes live.

Client review checklist

  • Are the services and locations accurate?
  • Is the working process represented fairly?
  • Are project facts and images approved for use?
  • Are credentials, reviews and business claims current and supportable?
  • Do contact details reach the right place?
  • Is anything confidential or misleading?
05

Prepare and launch

Confirm the important details before going live.

Key pages, links, mobile and desktop layouts and contact routes are checked within the agreed scope. Review versions remain hidden from search engines, and the finished website is prepared for launch only after its important facts and content have been confirmed.

Launch preparation and handover are included in the build. If you want help maintaining the website afterwards, optional ongoing care and support can be discussed separately.

Direct accountability

Direct communication throughout

You will work directly with the person responsible for researching, planning, designing and building the website. I will explain decisions in practical language, identify what I need from you and keep approval points clear.

This direct working relationship keeps communication focused and accountability clear throughout the engagement.

What affects scope

The right scope depends on the real business.

The number and depth of pages, content volume, available project material, required features and enquiry journey can all affect the work. Scope, timeline and pricing are agreed before the build begins.

Start with the business as it is today.

You do not need technical knowledge, a finished brief or all the answers before getting in touch. Tell me what roofing work you do and what you want the website to explain better. Sending an enquiry does not commit you to a project.